The Quay Hotel and Spa

What a wonderful hotel , me and husband loved it . The room was beautiful and great. The staff so helpful and friendly. The location is just stunning. I would happily stay at this hotel again

3rd visit this year.. caravan was feet clean the bed was comfortable and the staff are very friendly and helpful.. thank you quay west for another great holiday and the weather was a bonus.. see you soon with friends and family next time ………..

We stayed on a package which included a treatment, spa access, B&B and one evening meal. We booked a suite overlooking the estuary. Food was impeccable, and many thanks to the chef for catering for my dietary needs (although the menus may need to be looked at as he stated he couldn't make the meal gluten free despite it being labelled that there was a gluten free option available). Breakfast was beautiful and the bar food of equal quality, although dear in my opinion. Room/suite was stunning, the views were incredible, the only thing to complain about was the weather. The spa was ok, the set up felt a bit weird that you had to come in and out of the reception to move between the treatment rooms and the pool/spa especially when all our clothes were upstairs in the treatment changing area. The pool/sauna/steam room etc is quite a modestly sized area, although it's been recently refurbished and everything is sparkling. Would definitely come again, the ability to sit outside and take in the view absolutely made it for us.

I’ve always wanted to stay at the hotel since I used to live in this area with its stunning views across the castle. The views from the balcony did not disappoint and it is truly set in a wonderful location for the both the bar and the balcony views are stunning . The rooms are spacious and the beds are comfy and I cannot fault the rooms in anyway it’s very much worth upgrading to have a balcony overlooking the river. The Spa was an added bonus as not only was the pool on offer they had some beautiful experience rooms and a hydro pool. I would say it is quite cool and they could do with heating the hydro pool as no one wants to sit in a cold pool . For us it’s a shame if staying at the Hotel with families you only have 45 minutes in the evening, even for teenagers who are well mannered and wanted to spend more time relaxing. It would be great if maybe they could do an infant Only, and slightly longer for more mature children as families could really enjoy the experience more Parking is free and you will need a car to get around as it’s not really that conveniently located unless you’re happy to walk to the train station which is possible. There is a supermarket no more than five minutes drive away but I would say the restaurants in the area are overpriced and I wouldn’t recommend them. It’s best to get taxi which was good value or drive to the town even Llandudno . The staff in the Cove bar and restaurant are really friendly and accommodating and I really try to address any matters that go wrong. Can’t say the Reception staff are that warm but the restaurant staff made up for it. Wales generally has become more expensive so for a five star hotel whilst it is on the expensive side I do understand . however, we were extremely disappointed with the food and worse both taxi drivers and local restaurants were saying it’s been notoriously bad for years and everybody knows this. So maybe they don’t care because it’s just in tourists in and out., but it’s sad that it’s got such a bad reputation locally for its food. I don’t understand this. It is a lovely hotel. It could really be welcoming to locals. Evening meal two of the dishes had cold vegetables and a very small portion of fish. My son wouldn’t touch the burger as he said it was undercooked. I thought the tacos were soggy and disgusting so I just ate the fish and chips. In terms of the breakfast the sausages are i think cheap frozen ones and not very nice, the black pudding was burnt on at least two occasions so in edible, they ran out of pancakes but everything else was nice and the coffee was gorgeous. I hate to complain as the service was very good and the location is lovely but they really need to step up the game when there are five star hotel charging the prices they are for really mediocre food. Would I recommend this absolutely for the beautiful rooms but more so for the stunning view and a really nice spa?

Visited this nice hotel in October on arrival we were met with a very polite receptionist who asked us to sit down and have a drink and then I’ll take it back to our room when the room is ready. We thought you’re very nice however on entering the restaurant bar area we were met via a very rude lady who wasn’t very pleasant to us. We didn’t start the break very nice following this. Are you upgraded our room and back in our room and we have the rest of the evening was nice Tracey in restaurant with extremely kind and helped her with our food and choice of drinks and dessert. The food was excellent. The room was clean and warm and the bed very Comfortable in the morning. We went for breakfast extremely hard for breakfast the following day we had a walk into Conway it was quite windy but you’re very pleasant came out to the hotel. Our room was clean and we had a cup of tea and sat in the bar area in the afternoon. I went for a swim in his lovely spa area which was extremely good and first class flying my swim. I went for a couple of beers in the bar area where Phil greeting me the extreme kindness and friendly. That evening we had an extremely lovely meal and drinks and I very pleasant. The fuse from the room were so beautiful as the weather was nice encountered this weekend. The following day we have breakfast signed out I went to our way to visit the rest of North Wales before heading home I could recommend this to everyone as a place to stay. Make sure you book your correct room and table for breakfast and dinner as it’s quite a popular venue for people in the area to visit.

What a fantastic place! The views were stunning. The spa was heavenly with a good size pool and a great selection of saunas/steam rooms etc. The food was excellent, familiar fare with a decadent twist. However it was the staff that made the place stand out. The perfect mix of friendliness and professionalism, attentive but not intrusive. You should try it

I would recommend the quay hotel and spa over and over again. We had a last min break away and everything from start to finish was amazing! Would strongly recommend having treatments! The view of the harbour from the bar and restaurant is just amazing. We personally chose to eat out for dinner, however, the breakfast was just great. Only minor niggle would be that we were told we were unable to have cappuccino or latte with breakfast, but tea and coffee was available! We booked a cosy cove room, which I would probably say was a lil overpriced for what you got, however, we did book last min on a Saturday so it is to be expected. Would definitely stay here again!

We received our evening meal my husbands blade of beef arrived cold which was taken away so I was eating alone, when the food returned it had clearly been reheated in an oven or microwave as the vegetables and chips looked awful, as I had almost finished my meal my husband just ate it but did not enjoy it. I would not expect this calibre of service especially from the cost of the food. This was not an enjoyable evening which we had so been looking forward to. Also the following afternoon we were in the cove bar we ordered a latte and an Irish coffee. When it arrived the cream was curdled with lumps sinking before I had even stirred it. Then in the evening when we were wanting to have a quiet drink in the cove bar we were greeted with the deafening sound of an industrial hoover we could not hear each other so we left. I appreciate there had been an incident where a burnt napkin had dropped on the floor. But surely the hoovering could have waited until the bar closed. Also we did not book any treatments for the stay at the Quay on this occasion, when I always have in the past, this was due to our disappointment in the treatment my husband and I had received in June. I paid for a full body massage for me and hot stones for my husband. Our experience felt rushed, the room was cold and the massage wasn’t great. Not like our previous treatments at the spa over the years. I did overhear there was a resource issue of some sort but did not bother to complain as just wanted to get back to my room and enjoy the remainder of my stay. Had I known prior I would have cancelled the treatment. I did not give any negative feedback as we love everything else about the Quay. I did inform the Quay of the disappointing spa treatments in our June visit but received no acknowledgement.

The Quay always has a special feel, from the cleanliness of the hotel to the friendliness and helpfulness of the staff. Good sized, comfortable rooms with great views. A lively bar and restaurant with good food and again excellent staff. We were a party of 16 and nothing was too much trouble - they went out of their way to make us welcome and ensured we all had a great time. Thank you.